FAQ

 

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.

I JUST PLACED MY ORDER.  CAN I ADD ANOTHER ITEM TO IT?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We will be happy to waive shipping on this additional order if it was placed within 24 hours of the original order. You can also contact us at customerservice.blackmilkwomen@gmail.com

WHEN WILL MY ORDER SHIP?

Orders are shipped on Wednesdays and Fridays after confirmation of the payment. Orders placed on Friday after 10:00 am to Sunday will be shipped the next Wednesday. We ship all of our products via Post Canada, most domestic packages will arrive within 1-5 business days depending on location. Shipping times may vary due to availability of merchandise. Orders are not shipped on the holidays.

WHY WAS MY ORDER CANCELLED?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. If an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. 

WHAT IF I WANT TO ASK ADDITIONAL QUESTIONS?

Should you have any questions please contact us at customerservice.blackmilkwomen@gmail.com. We will be happy to help and assist you. 

Emails sent over the weekend will be answered on the following business day.